Guest Verification

Ensuring Security and Peace of Mind

We understand that sharing private information can raise concerns, so we want to assure you that your privacy and data security are our top priorities.

If you have any questions don’t hesitate to contact us via

How we use your data

Screening AI

We analyze every guest, assessing and identifying the reservation’s risk level.

ID Verification

We validate your guest’s ID document and match it with a selfie to verify their identity.

Background Checks

We perform a deeper historical analysis of the guest, searching criminal databases and records.

Credit Checks

In-depth credit history checks to ensure the guest is in good financial standing.

Business Rules

Set up smart rules to control when a reservation gets flagged and when to notify our team.

Sex Offender Search

Search sex offender databases using the guest’s personal information to see if there’s a match.

Frequently asked questions

General questions

Answer: Our customers use Restavio for a number of reasons, including but not limited to the following:

  • Comply with local laws about guest registration
  • Protect other guests and neighbours from parties, sex offenders, and criminal activity concerns
  • Know their customers to provide a personalized experience

Answer: The verifications used vary depending on the unique needs of each business we support. The checks typically involve assessments like ID verification (like at a hotel), and security deposits.

Answer: The screening processes in place help to verify your identity, analyze and flag potential risks, validate payment methods, confirm social accounts, and scan through criminal databases for past sex offences and other possible threats** – Restavio is dedicated to guest safety, and the Property Management Company’s use of Restavio similarly devoted to keeping their guests and staff as safe as possible.

Information collected will be used for verification purposes only, not shared with third parties.

** The threats analyzed will depend on which verification steps the given company has chosen to enable for their establishment

Answer: The property management company determines the exact internal processes (including communication sent to the guest following cancellation). In the case of Restavio, the guest will be removed from the process and all further communication. For any data-related requests (ie. deletion) we recommend contacting your host directly.

Data & Privacy Policy Related Questions

Answer: Data is stored for the minimum length of time required by local authorities and/or insurance providers.

Answer: No! The information Restavio collects belongs to the account owner, with Restavio acting as the data processor only.

Answer: Only the Property Management operator has access to your data.

Answer: Restavio utilizes “serverless” technology. Although we do not use servers in the traditional sense, our computer and storage clusters are primarily located in the United States and Canada.

All traffic is protected using TLS with 256-bit encryption keys when transmitted to the Restavio network.